Terms of booking may change. If terms on printed material conflict with terms on this web site, this web site prevails. Special offers are only made on this web site. They may have special terms. Where special terms conflict with standard terms, special terms prevail.

Unless expressly agreed in writing, the following standard terms apply:

Public courses

Fees fall due 10 working days before the course runs. If fees remain unpaid when the course starts, we reserve the right to refuse admission.

Delegates may be substituted at any time without charge.

To cancel or transfer a confirmed booking, the following charges apply:

more than 10 working days before the course date: an administration fee of £65;

between 10 working days and one working day before the course starts: 50% of the course fee;

less than one working day before the course starts: 100% of the course fee.

In-company training

This has two elements: development and delivery.

Development fees must be paid before courses are delivered.

Delivery fees fall due for payment on the day after a course has run.

Where several courses are being delivered, the delivery fee for each is invoiced separately. Any series discount is deducted from the last invoice in the series.

To cancel confirmed in-company training, the following charges apply:

100% of any development and delivery fees.